Cancellation & Refund Policy
At Starz At Night, we offer more than one rate option at checkout so you can choose the terms that work best for your trip.
Refundable (Flexible) Rate
Bookings made under our flexible rate are eligible for a full refund if cancelled at least 7 days before your scheduled check-in date. Cancellations made within 7 days of check-in are non-refundable, as we are typically unable to re-book the dates on short notice.
Non-Refundable Rate
This rate is offered at a discount in exchange for reduced flexibility. Bookings made under the non-refundable rate cannot be cancelled or refunded, regardless of when the cancellation request is made.
How Refunds Are Processed
Eligible refunds are issued to your original payment method through WooPayments. Please allow 5–10 business days for the credit to appear on your statement, depending on your bank or card issuer.
Changes to Your Booking
Need to change your dates instead of cancelling? Contact us before making a new booking — we’re happy to help find a solution where possible, subject to availability.
Exceptional Circumstances
If something unexpected comes up — illness, travel disruptions, or an emergency — reach out to us directly. We review these situations on a case-by-case basis.
Need Help?
For any questions about your booking, cancellation, or refund, contact us at stay@starzatnight.com.